Netflix: Don't bother

I signed up for a free trial. I've missed a few of Season 2 Lost, and figure this might be an easy way to see it for free. Here's some of the many ways this company has already pissed me off royally:

It posted Lost Season 2 complete with fan reviews, the works. So I clicked on it to add it to my "queue". Only, it didn't go in my "queue". It went into some holding tank of "Movies we make you think that we have available but really don't, and have no idea when we might have it." Strike one.

So I ordered Donnie Darko, and true to their word, it arrived the next day. I didn't have time to watch it til last night (four days later) and about 1/3 the way through, it stops playing. Strike 2. Must happen a lot because on the sleeve, there are instructions for obtaining a replacement DVD.

I went to their web site and requested a free trial extension. They told me how they inspect their dvds but sometimes they get damanged in shipping, blah blah blah blah blah. They didn't even read my email. Nothing about a free trial extension. Strike 3. And obviously they DON'T inspect because the scratch was quite visible. Strike 4. They're already out, and I'm defintely NOT going to continue my subscription past the free trial.

My advice: Don't bother. Go to your local video store instead, or buy it on Ebay.